SKU: SRV-MAIN-1-5
The Kerlink Maintain Program is an enhanced maintenance and technical support subscription service designed to help IoT and LoRaWAN network operators maximise the uptime and performance of their infrastructure.
Details
Variants:
Take full command of your IoT infrastructure with the Kerlink Maintain program.
Designed exclusively for hardware operators, the Maintain program secures, improves, and maximises the "on-air" time of your LoRaWAN® network. Revolutionising network management, this premium service provides unlimited technical support and advanced remote capabilities, requiring minimal internal resources to keep your deployment in peak operational condition.
With guaranteed response times and deep-dive troubleshooting analysis, it is the ideal service for those looking to eliminate network downtime and gain real insights into infrastructure performance. Available in flexible tier options based on your fleet size, it is designed to deliver the exact level of operational security you require.
Suitable applications include:
Recorded data is monitored over a secure LoRaWAN® gateway infrastructure, helping to resolve critical privacy and connectivity concerns. Based on the standard LoRaWAN® protocol, the program connects your hardware to a LoRaWAN® network server, ensuring all health metrics are seamlessly visualised on the Wanesy platform or through your preferred third-party dashboard.
https://cockpit.docs.kerlink.com/ - Access the Kerlink Wanesy Cockpit Technical Information
| Product Name | Product Code | Gateway Capacity |
|---|---|---|
| Kerlink Maintain Program - Up to 5 Gateways | SRV-MAIN-1-5 | 1 - 5 Gateways |
| Kerlink Maintain Program - Up to 10 Gateways | SRV-MAIN-6-10 | 6 - 10 Gateways |
| Kerlink Maintain Program - Up to 25 Gateways | SRV-MAIN-11-25 | 11 - 25 Gateways |
| Kerlink Maintain Program - Up to 50 Gateways | SRV-MAIN-26-50 | 26 - 50 Gateways |
| Kerlink Maintain Program - Up to 100 Gateways | SRV-MAIN-51-100 | 51 - 100 Gateways |
| Kerlink Maintain Program - Up to 250 Gateways | SRV-MAIN-101-250 | 101 - 250 Gateways |
| Kerlink Maintain Program - Up to 500 Gateways | SRV-MAIN-251-500 | 251 - 500 Gateways |
| *Kerlink Maintain SLAs apply to technical support and remote diagnostic capabilities. Resolution times may rely on network backhaul resiliency and the physical environment of the device deployment. |
| Platform Compatibility | Kerlink Wirnet Range (Wirnet iStation, Wirnet iFemtoCell, Wirnet iFemtoCell-evolution, Wirnet iStation 868/915) |
| Management Interface | Wanesy Management Cockpit (WebUI) and RESTful APIs |
| Diagnostic Metrics | Real-time CPU load, RAM utilization, Disk storage availability, Internal module temperature |
| Protocol Support | LoRaWAN® RF link, Backhaul Link (Cellular, Ethernet, Wi-Fi) |
| Available Frequencies Covered | All regional Kerlink gateway configurations (EU868, US915, AU915, AS923, etc.) |
| Support Hours | Standard Business Hours (CET / CEST) |
| Ticketing System | Kerlink Customer Portal (24/7 web access for request logging and full traceability) |
| Remote Toolbox Actions | Remote reboot, configuration backup/restore, mass firmware deployment, security credential rotation |
| Firmware Updates | Access to all minor updates, security hotfixes, and major operating system upgrades |
All of our products are available to customers throughout Europe. For more information on shipping costs, currency conversions and lead times, please contact our technical sales team. Our technical sales team are also happy to advise customers on the best LoRaWAN® Gateways and software programs to suit specific project requirements.
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